A: May I help you?
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B: Yes, I would like to check in.
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A: Do you have a reservation?
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B: Yes, my name is Carol Jiang. That's spelled JIANG.
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A: I'm sorry, Ma'am. I can't find anything under that name. Do you have your confirmation number?
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B: No, I don't have it with me. But I know I have a reservation. My husband made it for me last month.
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A: Well, let me look again. How do you spell your first name, Ma'am?
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