第三部第十二章: When Nothing Else Works, Try This | 人性的弱点

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Charles Schwab had a mill manager whose people weren't producing their quota of work.

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"How is it," Schwab asked him, "that a manager as capable as you can't make this mill turn out what it should?"

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"I don't know," the manager replied. "I've coaxed the men, I've pushed them, I've sworn and cussed, I've threatened them with damnation and being fired. But nothing works. They just won't produce."

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This conversation took place at the end of the day, just before the night shift came on. Schwab asked the manager for a piece of chalk, then, turning to the nearest man, asked: "How many heats did your shift make today?"

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第三部第十二章: When Nothing Else Works, Try This
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